PHC Florida

Robert Heglar
AHF Provider

Claims Submissions

 

Claims Submission and Status

Paper claims should be submitted to the Claims Department.  For claim payment inquiries and information regarding electronic claim submission, please contact the Claims Department.  For verification of claims receipt by PHC Florida, please contact the Claims Department.

 

Physician Fee Schedule

PHC Florida is a Medicaid managed care plan and follows the Florida Medicaid fee schedule unless a differing reimbursement rate is contracted.

Initial Claim Submission

Claims for services provided to members assigned to PHC Florida must be submitted on the appropriate billing form (CMS1500, UB04, etc.) within ninety (90) calendar days, or as stated in the written service agreement with PHC Florida. The provider is responsible to submit all claims to PHC Florida within the specified timely filing limit.  PHC Florida may deny any claim billed by the provider that is not received within the specified timely filing limit.

The following information must be included on every claim:

  • Provider name
  • Provider address
  • Name
  • Date of birth
  • ID
  • Date(s) of service
  • All ICD10 diagnosis code(s) present upon visit
  • Revenue, CPT, HCPCS code for service or item provided
  • Billed charges
  • Place of service or UB04 bill type code
  • Tax ID number
  • NPI number
  • Name and state license number of rendering provider

Claims that do not meet the criteria described above will be returned to the provider indicating the necessary information that is missing. PHC Florida will process only legible claims received on the proper claim form that contains the essential data elements described above.

Only current standard procedural terminology is acceptable for reimbursement per the following coding manuals:

  • Current Procedural Terminology (CPT) for physician procedural terminology
  • International Classification of Diseases (ICD10-CM) for diagnostic coding
  • Health Care Procedure Coding System (HCPC)
  • CMS-1500 paper claim submissions must be submitted on form OMB-0938-0999(08-05) as noted on the document’s footer. We accept the revised CMS-1500 and UB-04 forms printed in Flint OCR Red, J6983, (or exact match) ink.

To ensure timely claim processing, PHC Florida requires that adequate and appropriate documentation be submitted with each claim filed.

Documentation required with a CMS1500 or UB04 claim form:

Documentation Applies to
Other coverage explanation of benefits All Providers
Dialysis log Dialysis Service
Doctor’s orders, nursing or therapy notes Home Health
Full medical record with discharge summary Hospital
Consult, procedures report Physician
Emergency room report Emergency Medicine Physician
Operative report Surgeon
Minimum Data Set (MDS) Assessment Skilled Nursing Facility

 

Standard Code Sets

Standard Code Sets as required by HIPAA are the codes used to identify specific diagnosis and clinical procedures on claims and encounter forms. All providers are required to submit claims and encounters using current HIPAA compliant codes, which include the standard CMS codes for ICD9, CPT, HCPCS, NDC and CDT, as appropriate.

Information for Obtaining an NPI

To obtain a national provider identifier (NPI) you may:

  • Telephone: (800) 465-3203 or TTY: (800) 692-2326
  • E-mail [email protected]
  • Mail to NPI Enumerator P.O. Box 6059 Fargo, ND 58108-6059
  • Refer to CMS’s NPI information (By clicking this link, you will be taken to the Centers for Medicare and Medicaid Services’ website.)
Claim Definitions
  • Clean Claim — A “clean claim” is defined as a claim for services submitted by a practitioner that is complete and includes all information reasonably required by PHC Florida, and as to which request for payment there is no material issue regarding PHC Florida’s obligation to pay under the terms of a managed care plan.
  • Timely Filing Limit — The claim’s “Timely Filing Limit” is defined as the calendar day period between the claim’s last date of service, or payment/denial by the primary payer, and the date by which PHC Florida must first receive the claim.
  • Received Date — The “Received Date” is the oldest PHC Florida date stamp on the claim.  Acceptable date stamps include any of the following:
    • PHC Florida Claims department date stamp,
    • Primary payer claim payment/denial date
Claims Processing

Claims will be paid to contracted providers in accordance with the timeliness provisions set forth in the provider’s contract and/or by applicable Florida Law. Unless the subcontracting provider and contractor have agreed in writing to an alternate payment schedule, claims will be adjudicated as follows:

  • For clean claims, expect reimbursement within 45 days of PHC Florida’s receipt of the claim if submitted on paper
  • You will receive an Explanation of Benefits (EOB) that details how each service is paid
  • You will receive an Explanation of Payment and Recovery Detail (EOPRD) when PHC Florida identifies a previous claim overpayment

 

AHCA 062614 PHC MMA Form 17.0