For all member questions or problems except those noted below.
(888) 456-4715, seven days a week, 8:00 a.m. to 8:00 p.m. TTY 711. From October 1 through February 14, Member Services is available 8:00 a.m. to 8:00 p.m., seven days a week. From February 15 through September 30, Member Services is closed on Saturdays and Sundays. Member Services is also closed on holidays. If you call when Member Services is closed, you can leave a voice message. An agent will return your call no later than the next business day.
P.O. Box 46160
Los Angeles, CA 90046
Pharmacy Customer Service
For help with prescription drug refills, make an exception request, find a network pharmacy, questions about the plan’s transition policy, etc.
(866) 763-9096, seven days a week, 24 hours a day. TTY 711.
Case Management Department
To reach your case manager or have questions about a referral.
(866) 990-9322, Monday through Friday, 8:30 a.m. to 5:30 p.m. TTY 711.
Nurse Advice Hotline
For help from a Registered Nurse when your primary care provider’s office is closed.
(866) 228-8714, Monday through Friday, 5:30 p.m. to 8:30 a.m., and all day weekends and holidays. TTY 711.
Electronic Grievance Submission
For submitting grievances to the plan electronically.
You may report potential concerns about fraud, waste and abuse or other compliance matters anonymously.
(800) 243-7448. TTY 711.
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