Changing the way you
receive healthcare

  • Contact Us

    Member Services

    For all member questions or problems except those noted below.

    (800) 263-0067, seven days a week, 8:00 a.m. to 8:00 p.m. TTY 711. From October 1 through February 14, Member Services is available 8:00 a.m. to 8:00 p.m., seven days a week. From February 15 through September 30, Member Services is closed on Saturdays and Sundays. Member Services is also closed on holidays. If you call when Member Services is closed, you can leave a voice message. An agent will return your call no later than the next business day.

    Member Services
    P.O. Box 46160
    Los Angeles, CA 90046

    (888) 235-8552

    [email protected]

    Pharmacy Customer Service

    For help with prescription drug refills, make an exception request, find a network pharmacy, questions about the plan’s transition policy, etc.

    (888) 436-5018, seven days a week, 24 hours a day. TTY 711.

    Case Management Department

    To reach your case manager or have questions about a referral.

    (800) 474-1434, Monday through Friday, 8:30 a.m. to 5:30 p.m. TTY 711.

    Nurse Advice Hotline

    For help from a Registered Nurse 24 hours a day, seven days of week.

    (800) 797-1717.  TTY 711.

    Electronic Grievance Submission
    For submitting grievances to the plan electronically.

    Electronic Grievance (Complaint) Submission Form


    [email protected]

    Compliance Hotline

    You may report potential concerns about fraud, waste and abuse or other compliance matters anonymously.

    (800) 243-7448. TTY 711.

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    Page Updated: April 4, 2024 @ 7:24pm