Changing the way you
receive healthcare

  • Contact Us

    Member Services
    Call for all questions or problems except those noted below.

    Call:
    (800) 263-0067, Monday through Friday, 8:00 a.m. to 8:00 p.m. TTY 711. Member Services is closed on holidays. If you call when Member Services is closed, you can leave a message. An agent will call you back no later than the next business day.

    Write:
    Member Services
    PHC California
    P.O. Box 46160
    Los Angeles, CA 90046

    Fax:
    (888) 235-8552

    Email:
    [email protected]

    Pharmacy Customer Service
    Call for help with prescription drug fills or refills. Call for help finding a network pharmacy.

    Call:
    (888) 436-5018, seven days a week, 24 hours a day. TTY 711.

    Case Management Department
    Call to reach your case manager. Call if you have questions about a referral.

    Call:
    (800) 474-1434, Monday through Friday, 8:30 a.m. to 5:30 p.m. TTY 711.

    Nurse Advice Hotline
    Call for help from a Registered Nurse. Call this line when your primary care provider’s (PCP) office is closed.

    Call:
    (800) 797-1717, Monday through Friday, 5:30 p.m. to 8:30 a.m., and all day weekends and holidays. TTY 711.

    Compliance Hotline
    You may report potential concerns about fraud, waste and abuse or other compliance matters anonymously.

    Call:
    (800) 243-7448. TTY 711.

     

    DHCS 030716 PHC FR Form 1.0