Call for all questions or problems except those noted below.
(800) 263-0067, Monday through Friday, 8:00 a.m. to 8:00 p.m. TTY 711. Member Services is closed on holidays. If you call when Member Services is closed, you can leave a message. An agent will call you back no later than the next business day.
P.O. Box 46160
Los Angeles, CA 90046
Pharmacy Customer Service
Call for help with prescription drug fills or refills. Call for help finding a network pharmacy.
(888) 436-5018, seven days a week, 24 hours a day. TTY 711.
Case Management Department
Call to reach your case manager. Call if you have questions about a referral.
(800) 474-1434, Monday through Friday, 8:30 a.m. to 5:30 p.m. TTY 711.
Nurse Advice Hotline
Call for help from a Registered Nurse. Call this line when your primary care provider’s (PCP) office is closed.
(800) 797-1717, Monday through Friday, 5:30 p.m. to 8:30 a.m., and all day weekends and holidays. TTY 711.
Electronic Grievance Form
For submitting grievances to the plan electronically.
You may report potential concerns about fraud, waste and abuse or other compliance matters anonymously.
(800) 243-7448. TTY 711.
DHCS 030716 PHC FR Form 1.0