PHP, California

Rachel Sakai
AHF Provider

Member Rights and Responsibilities

PHP (HMO SNP) must honor your rights as a member of the plan:

  • We must provide information in a way that works for you (in languages other than English that are spoken in the plan service area, in Braille, in large print, or other alternate formats, etc.)
  • We must treat you with fairness and respect at all times
  • We must ensure that you get timely access to your covered services and drugs
  • We must protect the privacy of your personal health information
  • We must give you information about the plan, its network of providers, and your covered services
  • We must support your right to make decisions about your care
  • You have the right to make complaints and to ask us to reconsider decisions we have made
  • What can you do if you think you are being treated unfairly or your rights are not being respected?

Plan members have responsibilities too:

  • Get familiar with your covered services and prescription drug benefit and the rules you must follow to get these covered services and prescription drugs
  • If you have any other health insurance coverage or prescription drug coverage besides our plan, you are required to tell us
  • Tell your doctor and other health care providers that you are enrolled in our plan
  • Help your doctors and other providers help you by giving them information, asking questions, and following through on your care
  • Be considerate
  • Pay what you owe
  • Tell us if you move
  • Call Member Services for help if you have questions or concerns.

The complete text on member rights and responsibilities can be found in Chapter 8 of the 2019 Evidence of Coverage.


You will need the Adobe Acrobat Reader program to view the above forms. To download this free program click here or use the link above – the link will open a new window and take you to the Adobe website.


H5852_4006 2019 011519