California PHC

Member Services
Call for all questions or problems except those noted below.

Call:
(800) 263-0067, Monday through Friday, 8:00 a.m. to 8:00 p.m. TTY 711. Member Services is closed on holidays. If you call when Member Services is closed, you can leave a message. An agent will call you back no later than the next business day.

Write:
Member Services
PHC California
P.O. Box 46160
Los Angeles, CA 90046

Fax:
(888) 235-8552

Email:
[email protected]

Pharmacy Customer Service
Call for help with prescription drug fills or refills. Call for help finding a network pharmacy.

Call:
(888) 436-5018, seven days a week, 24 hours a day. TTY 711.

Case Management Department
Call to reach your case manager. Call if you have questions about a referral.

Call:
(800) 474-1434, Monday through Friday, 8:30 a.m. to 5:30 p.m. TTY 711.

Nurse Advice Hotline
Call for help from a Registered Nurse 24 hours a day, seven days a week.

Call:
(800) 797-1717 (TTY 711).

Electronic Grievance Form
For submitting grievances to the plan electronically.

Grievance Form

or 

Email:
[email protected]

Compliance Hotline
You may report potential concerns about fraud, waste and abuse or other compliance matters anonymously.

Call:
(800) 243-7448. TTY 711.